Return & Refund Policy

Definitions and Key Terms: To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as follows:

• Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Steppe Travels Private Limited, which is responsible for your information under this Return & Refund Policy.

• Customer: Refers to the company, organization, or person that signs up to use the Steppe Travels Service to manage the relationships with your consumers or service users.

• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Steppe Travels and use the services.

• Service: Refers to the service provided by Steppe Travels as described in the relative terms (if available) and on this platform.

• Website: Steppe Travels' site, which can be accessed via this URL: steppetours.com.

• You: A person or entity that is registered with Steppe Travels to use the Services.

Refund and Cancellation Policy:

Thanks for shopping at Steppe Travels. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Steppe Travels. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Steppe Travels, you agree to the terms set forth below along with this policy.

1. Cancellation by the Customer:

• If the customer cancels the air ticket booking, the refund amount will be subject to the cancellation policy of the respective airline.

• Steppe Travels Private Limited will assist the customer in processing the cancellation request and facilitate communication with the airline for refund processing.

• Any cancellation fees imposed by the airline will be borne by the customer.

2. Changes to the Air Ticket:

• Any changes or modifications to the air ticket, such as date changes, name corrections, or route changes, may be subject to the terms and conditions of the respective airline.

• Steppe Travels Private Limited will assist the customer in making the necessary changes and communicate any associated fees or charges.

3. Refunds:

• Refunds for cancelled air tickets will be processed as per the refund policy of the respective airline.

• Steppe Travels Private Limited will facilitate the refund process and keep the customer informed about the status and timeline of the refund.

• It can take up to 3 business days for Steppe Travels Private Limited to process your refund request.

• Once your refund request has been approved, it can take up to 14 business days to receive the refund credit, depending on your bank/payment method.

• How Long Will It Take to Receive My Refund?

• It can take up to 3 business days for us to process your refund request.

• Once your refund request has been approved, it can take up to 14 business days to receive the refund credit, depending on your bank/payment method.

4. Cancellation and Refund Policy Exceptions:

• Some air tickets or special offers may have specific cancellation and refund policies that supersede the standard policy. Any such exceptions will be clearly communicated to customers during the booking process.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy:

Should we update, amend, or make any changes to this document to accurately reflect our Service and policies, those changes will be prominently posted here. If you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us:

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us, and we will discuss any of the issues you are facing with our product. Via Phone Number: +971 55 720 6706